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Managing Partner

Steven B. Williams

24 years building customer-focused technology products and 6 years as an Engineer in the Navy Nuclear Power Program

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Steven is the Founder of "Integrated Software Services" and has led product management teams for enterprise and startups. He has a Bachelors Degree in Computer Science/Mathematics and an MBA.  

Before joining Founder Advisors, Steven was Chief Product Officer of "Customers First Now" a leading Customer Experience company.   Prior to CFN, he was Vice President of Teridion, Inc. located in San Francisco directing and managing a worldwide product that leveraged the cloud to deliver greater Internet performance. He led the company from the initial rounds of financing through the first customer wins, closing over a million in MRR revenue and providing significant leadership in product strategy, market direction, and deal closure. He was responsible for driving product direction and strategy, engaging with customers to ensure world-class customer experience, and managing the team for smooth and successful worldwide product releases.

 

Before joining Teridion, Steven had held many product leadership positions in Enterprise, Startup, and Midsize business. He has held Senior Global Product Management positions for both Avaya and Polycom with P&L experience and responsibility of over $180 M. He was Director of Retail and Operations at Verint Video Solutions where he delivered over 250 M in product solutions to companies such as Home Depot, Walmart, and Target. He has held senior leadership positions in several startup companies including Teridion, CleverPear, and Sorceron. In addition to the many business leadership roles, Steven has proudly served 6 years in the US Navy.

Business Specialties:

Customer Experience

Customer Experience KPI’s

Product Management

Product Development

Competitive Analysis

Competitive Differentiation

Technology and Product Innovation

 Negotiation

Pitching for Investment

Customer Sales

Customer Success

Customer Support

Enterprise

Entrepreneurial Experience

Prior Roles:


Startup Founder,

Consulting Company Founder

VP of Product Management

Chief Product Officer

Chief Innovation Officer

Product Evangelist

Director of Product Management

Product Manager

Software Development Manager

Software Development Engineer

Military - Navy Nuclear Power Engineer